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​Educational Technology and Library Department
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Help Desk

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1. Log on:

http://www.brooklinema.gov/HelpDesk/

Please use only your full Brookline email for log in.

*If this is your first time logging in, you will need to enter your last name and Submit.

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2. Enter Your Contact Information:

Complete and/or verify auto-fill of all required information and submit.

*This information will be saved for your next login once you have submitted a work order.


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3. *Submit a Work Order Form:

Complete Steps 1-7 with all required information.

*Select “Yes, remember my area entries for my next new request entry.”

*Please describe the problem with as many details as possible, including what you may have done to troubleshoot.

IMPORTANT: Submittal Password is always password. Please do not change.

My Requests Tab:

Check the status of your work orders or edit a work order.

For assistance that cannot be submitted online, please call the Help Desk at 617.879.4357.
The mission of the Public Schools of Brookline Educational Technology and Libraries Department
is to collaborate proactively with staff and students to deepen and extend learning opportunities.